WINSALES Support Document - sup243
Error In Trigger Update Routine selecting NEXT STEP for new contact
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When entering a new contact record if your database is using “triggers” prompting for a NEXT STEP selection upon contact entry, when selecting and going through a wizard to (for example) “Schedule Phone Call” the program gives errors on the Trigger Insert Routine which results in the new activity not being created properly. In the issue seen the CONTACT – STATUS fields on the activity were created but no other fields were selected.
OPTIMIZING the database using the WINSALES ADMINISTRATOR solved the problem.
Contact Silent Partner for more information.